We often get asked questions about our service and our range of blinds, or for advice on taking measurements and fitting blinds correctly. Here are our answers to the most common queries. We hope you find them useful!

Please choose the type of query you have from the following categories;

If your question isn't answered here or if you need further information, please do not hesitate to contact us by sending an email to enquiries@web-blinds.com or phoning us on 0845 604 9611.

• General query about blinds

  • I'm not sure what type of blind to choose, can you help?

    The type of blind you choose will depend on your needs, you should think about what room or rooms you would like to put a blind in, how much light you want to let into this room and how much control you want over the light, the size of your window and any special requirements; such as blackout or washable fabrics.

    Our product pages offer advice on which room each blind is suitable for, plus our design tips section gives ideas on the best blinds for different needs. If you need further advice speak to our customer services team on 0845 604 9611 or email us at enquiries@web-blinds.com

  • Do you offer a measuring and fitting service?

    Web-blinds.com is a purely online service, you measure and fit yourself, however our sister site Hillarys Blinds offers in home consultations with expert local Advisors click here to visit the site.

  • Can you deliver blinds outside of the UK?

    Currently we are unfortunately only able to deliver blinds within the UK.

  • My business would like to put our logo on a blind, but have it facing outside so customers can see it, is this possible?

    This is becoming very popular with businesses.

    Just order your personalised blind by uploading your chosen logo or image and once the blind arrives, simply turn it to face outwards!

  • Is it possible to buy ready made blinds and cut them down myself?

    No, because of the excellent quality headrails used on all our blinds, we don't recommend cutting the headrail yourself.

    If you are looking for a blind to go in your recess it is really worth the extra investment to have a made-to-measure blind that will fit perfectly.

  • I would like blinds for my conservatory, can I order online and are they difficult to fit?

    You can order blinds for the sides of your conservatory from Web-blinds - Verticals, Venetians and Pleated are the most popular. If you have a uPVC conservatory you just need to take care to avoid screwing into the sealed unit when fitting your blinds.

    If you would like blinds for the roof of your conservatory, we would recommend that you make an appointment with Hillarys whose advisors are trained to measure and fit your blinds perfectly, go to the Hillarys site to see the many different options of conservatory blind and accessories.

  • I have some fabric I would like to go onto a blind, if I supply it could you make me a blind?

    Unfortunately we don't offer this service. All of our fabrics are chosen as they are very high quality and all fabric will have had lots of tests to ensure their suitability and also to ensure that our customers are happy with their blinds for years to come.

  • What type of wood are the wooden Venetian blinds made of?

    Our wood Venetians are made from Basswood that is grown in sustained forests, this is perfect for Venetian blinds because of its strength and flexibility. The wood is kiln dried, which stabilises it, cut into slats and then stained to provide a colour range that varies.

    Please be assured as all blinds are subjected to leading industry quality tests and remember too that the wood has been kiln-dried too for added stability. Every blind is checked before it leaves the factory.

  • Do you sell blackout blinds?

    We have a selection of blackout blinds in our Rollers range, which are perfect for cutting out light coming into your room.

    We also have a selection of Roman blinds that come with blackout lining, great for helping you get a good nights sleep!

  • Do any of your blinds help to keep the heat out in the summer as well as the light?

    All of our blinds are designed to reduce the light coming into your room but our Pleated blinds have the added feature of being able to reduce the heat in the summer and retain the heat in the winter.

  • I have a large window and want wooden Venetian blinds do you sell them in wider widths than 200cm?

    If you have a large window we would recommend that you go for a wider width of venetian, our 50mm wooden Venetians go up to 242cm.

  • I want some Vertical blinds, do these come with a headrail and do I get to choose the colour?

    Our Vertical blinds are sold complete with headrail and fittings, as are all our blinds, however in the case of Vertical blinds all are supplied with a white head rail and the bottom chain and weights are all white too.

    If you are looking for Vertical blinds but already have a headrail that you want to keep, have a look at our replacement louvres selection. These can transform your existing blind by replacing the slats with new fabric. Why not try a mix and match effect with two different louvre colours or styles? The replacement louvres are supplied with white bottom weights, chains and also the hangers.

  • Do you supply Roman blinds with side winding mechanism?

    This depends on the type of Roman blind you choose, our unlined Roman blinds come with a cord and cleat mechanism, our blackout Roman blinds come with side winder mechanism and the choice of different coloured chains, and our lined Roman blinds come with the choice of either cord and cleat or side winder mechanism.

    If you want a lined Roman with a side winding mechanism please choose a deluxe headrail, if you would prefer a cord and cleat mechanism choose a normal headrail. For unlined and blackout Romans this choice will be made for you.

  • Which of your blinds are washable?

    Our website provides care instructions for all of the fabrics we sell. Simply choose a fabric and check the care instructions underneath the description. If you would like a list of fabrics with particular properties please contact our customer services team on 0845 604 9611 or email us at enquiries@web-blinds.com.

  • I'd like to put my own picture on a blind do you offer this service?

    Yes, simply visit our design your own blind section of our website where you can upload your picture to be printed onto a standard or blackout roller blind.

  • I have children, are your blinds safe to install in children's rooms?

    Our blinds are all rigorously tested to ensure that they are safe for use around children and animals, however if you have large blinds with hanging cords please contact us and ask for a child safety device to keep cords out of reach. Ring 0845 604 9611 or email enquiries@web-blinds.com. To see the options available go to our how to fit page.

• How to use the web-blinds.com site

  • How do I save a quote?

    1. 1. Select the fabric you are interested in from the product ranges available (i.e. Verticals- Greens -Olive Tree)
    2. 2. Enter your window dimensions (width and drop and press go)
    3. 3. Click on the save this quote link
    4. 4. Provide us with your e-mail address and password in order to save your quote
    5. 5. Remember your quote will last for 2 weeks - therefore you can still buy your chosen blind at the price you saved it no matter what the offer is that day!

  • Can I review my purchase once I have added the items to my basket?

    Yes, once you have added a blind to your basket you can review the information you gave us regarding this blind - i.e. size and control side chosen simply by clicking on the underlined link in the box labelled blind. Here you can edit these details. Please remember to click 'go' to change the details.

  • How do I save changes I make in the basket area?

    If you make any changes to your order in the basket area please remember to press the 'recalculate' button below delivery. Or next to the promotional code box if you add a promotional code.

  • How do I order a sample?

    A step-by-step guide to ordering samples can be found here, simply choose the fabric/fabrics you like the most and click the free sample button. (Please note that due to amount of material left not all fabrics have samples available).

  • Can I change my mind about which side the control and bunch are on my headrail?

    On most of our blind types you must make sure you enter your exact specifications including which side you want the control and bunch. However our vertical blinds have a reversible headrail meaning that you can change the control side when you receive your blind.

  • The page I am trying to access is producing an error, what do I do?

    Every site can suffer from technical problems, if you see an error please email us at enquiries@web-blinds.com and provide a clear and concise description of your experience, including the name and version of the browser you are using.

• How to use the 'My account' section

  • Why create a my web blinds account?

    If you create a web blinds account this will allow you to save a quote, store your window measurements and view past orders. It will also save you time when making a purchase as we will not ask you for any information you have previously provided to us.

  • How do I change my billing address?

    1. 1. Go to my web-blinds.com
    2. 2. Login and select my details
    3. 3. Next to the field addresses select your current billing address using the drop down menu (this will be the first address you see)
    4. 4. Click view address button
    5. 5. Edit this address
    6. 6. Click update address when you have edited your details

  • How do I add a new address?

    1. 1. Go to my web-blinds.com
    2. 2. Login and select my details
    3. 3. Click add a new address button (under the address you see at the bottom of the form)
    4. 4. Enter postcode
    5. 5. Click find address
    6. 6. Select your house number and street
    7. 7. Click add new address button

  • What is my username?

    Your username is always your email address. Therefore if you change your email address in my web-blinds.com your username will change.

• My order query

  • What is your refund and returns policy?

    Unfortunately as our blinds are made-to-measure we cannot offer a return or refund as our blinds are custom made to your exact requirements and consequently cannot be resold by us. Therefore it is important to make sure that you enter your exact requirements into the website and that you check your order confirmation email.

    All of our blinds come with a 12 month guarantee, if your blind arrives damaged or becomes faulty at any time within the first 12 months than please contact our friendly customer service team on 0845 604 9611 or email enquiries@web-blinds.com, who will be happy to help. See our terms and conditions for more information.

  • Can I change my order once I've submitted it?

    We'll be happy to make any changes to your order, provided we've not started making your blinds.

    Unfortunately we cannot change your order once manufacturing has begun. If you do want to change your order call us straight away on 0845 604 9611 or email us at enquiries@web-blinds.com.

  • My Vertical blind has arrived but I do not have an Allen key, what should I do?

    Our vertical blinds come with an Allen key in the same box as your louvres, if you cannot find your Allen key or loose it before installation of your headrail please ring our customer services department on 0845 604 9611 or email enquiries@web-blinds.com and they will send you a new one.

  • I bought two wooden Venetian blinds and they look different to each other, even though I ordered exactly the same blind, why is this?

    As wood is a natural product, the look and behaviour of each of our wooden Venetian blinds will be different to the next. The grain may vary between each slat and other features may appear, such as pin knots, tiger striping, burl figures and mineral deposit.

    These characteristics will make some slats seem darker or lighter than others. So we sort each of our slat shades into three colour classifications and always ensure that an individual blind is made using slats from the same classification.

    So please remember this when you order a sample as this too may vary to the finished blind you receive, your sample is only an indication. Your finished blind will always benefit from its own shade variation, which guarantees uniqueness.

    If you don't like these natural characteristics then we would recommend a wood effect Venetian blind.

  • My blind looks a different colour to the sample on screen, why?

    We endeavour to make sure the colour of the blind shown on our website is the exact colour of the blind you will receive, however in some instances there may be slight colour variation, due to colour variation on different computer screens.

    We always recommend that you order a FREE sample. We cannot accept any responsibility for any colour variation if you order blinds without a sample.

  • Can I track my order online?

    No, unfortunately we do not have the facility to track your order online. When you place your order you choose a delivery date to suit you, we aim to meet this delivery date, however sometimes deliveries may be delayed due to situations out of our control.

    If you have any delivery queries please email us at enquiries@web-blinds.com or phone us on 0845 604 9611.

  • What if I'm out when my delivery is made?

    You pick your most suitable delivery date and should make arrangements for someone to be at this address to collect the blinds.

    In the unlikely event that no-one is at home our couriers will leave a card for you and attempt to redeliver a further two times. There is also an option for delivery instructions to be added to the order.

• Measuring and fitting query

  • What is the difference between exact and recess?

    An exact blind will be made to precisely the measurements you enter into the site. So if you want the blind to go on the outside of your window this is the type of measurement you should give us.

    A recess measurement is needed for a blind that you would like to fit within the recess of your window. We make reductions to the blind to ensure that it will fit perfectly within your window. See how to measure for more information.

  • My window is an awkward shape, how do I measure this?

    Our customer services team are experts in advising how to measure and fit blinds, simply make a note of the type of window you have and any features that might make a difference when measuring and fitting, i.e protruding handles, and give us a call on 0845 604 9611 email us at enquiries@web-blinds.com

  • Do fitting instructions come with your blinds?

    Yes we include fitting instructions with all of our blinds - you can also download these from our how to fit page