Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Web Blinds and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app, available to download from the Klarna website.
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to complete the payment - online, at your convenience, with no extra cost. You can pay via credit or debit card in the Klarna app or by logging into www.klarna.com/uk.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Web Blinds run credit searches against you that could impact your credit rating.
My Klarna application has not been approved, why is this?
There are a number of factors that can affect your application for either of the Klarna payment methods available, but if your application is declined then we recommend downloading and logging into the Klarna app, where you’ll be able to check the details of your application and see what might have affected it. You can also contact Klarna customer service.
What happens if I cancel or return my order?
Refer to the Web Blinds terms & conditions for details on how and when returns and cancellations are accepted. If Web Blinds have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
If you’ve chosen Pay Later in 30 Days, then payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, Klarna will also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time. If you selected Pay Later in 3 Instalments, Klarna will automatically attempt to collect your payment from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in the Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Web Blinds. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.
Have you received my payment?
If you pay by card, Web Blinds will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.
I’d like to amend my order.
Web Blinds are usually more than happy to make amendments to an order provided that it has not yet entered production. However, if Klarna was selected as the payment method then in most cases the order will need to be cancelled and resubmitted. Please contact the Web Blinds customer service team to discuss any order amendments.
Can I cancel my order? And if so, how long will it take until I receive my refund?
Refer to the Web Blinds terms & conditions for details on how and when cancellations are accepted. If Web Blinds have accepted your cancellation, then that will be registered with Klarna ASAP and the refund will be processed within 5 business days and any future payments for that order cancelled.
I am eligible for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
What happens if my order arrives damaged or faulty?
Don’t worry, just contact the Web Blinds customer service team who’ll be happy to resolve the matter ASAP.
I still have questions regarding payment, how can I get in touch?
Visit Klarna's Customer Service page for a full list of FAQ's, live chat and telephone options.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.
Web Blinds is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.