Privacy policy
Taking care of your personal information is as important to us as it is to you. That's why we take every measure possible to do that carefully and sensitively. This Privacy Notice outlines the way we collect and use your personal information through Web Blinds and its affiliate sites.
Your personal data
Data is defined as "personal" when it relates to natural persons identified directly or indirectly. For example, a person is identified directly when their first and last name appear in a file, a set of data organised in a structured way. Similarly, an individual can be identifiable when a file contains information that indirectly allows him to be identified (e.g. registration number, telephone number, photograph, etc.).
This information is subject to specific legislation relating to the protection of personal data and must be processed and stored in a specific manner.
Web Blinds may be required to collect your surname, first name, addresses, email, telephone numbers, your browsing data, your order history, your preferences and areas of interest, the products you have consulted, elements relating to the monitoring of your order and the history of your exchanges with customer service.
Bank details are not collected. We go through a specialised provider of secure payment services, called Worldpay.
The Data Controller
The personal data collected from you when you use our services is collected, processed and used by Web Blinds whose head office is located at the following address: 1 Woodborough Road, Nottingham, NG1 3FG
Why do we collect your personal data?
We collect your data in order to carry out operations relating to our e-merchant activity (ordering, payment, delivery, invoicing, accounting, customer relationship management, complaint management, communications, etc.).
You will find below the detailed reasons for the processing of your personal data:
Processing carried out on the legal basis of the performance of our contractual obligations
- Management of the shopping cart and orders;
- Management of delivery operations;
- Management of payment transactions;
- Customer relationship management by phone, chat and email, after-sales service follow-up, product returns and refunds;
- Management of Distributors of our products;
- After-Sales Service Management;
Processing carried out on the legal basis of your consent
- Deposit of cookies to offer content and targeted advertising tailored to your areas of interest, and to improve your experience on the site. (see www.web-blinds.com/cookie-information/)
- Sending targeted commercial offers by email and on social networks;
- Organisation of competitions;
- Sending push notifications.
Processing carried out on the basis of the legitimate interest pursued by Web Blinds
- Commercial prospecting operation with our customers and professionals for the purpose of advertising our products and services;
- Fight against fraud when paying for the order and management of outstanding payments after order;
- Managing product reviews to improve our goods and services;
- Statistical analyses for the purpose of managing and improving our services;
- Litigation management.
Sharing of personal data
We assure you that all personal data is treated in accordance with this privacy statement and in accordance with the UK General Data Protection Regulation (GDPR).
As part of our e-commerce activity, some of your personal data collected may be transmitted to:
Our Subcontractors
As part of our activity, we are required to use subcontractors, to whom we transmit your data for the performance of the missions entrusted to them:
- Our technical subcontractors (hosting, IT supervision);
- Our logistics subcontractors (order preparation, transport, etc.);
- Our subcontractors in charge of customer relations (telephone platform, chat, product reviews, satisfaction survey, survey, etc.);
- Our after-sales service subcontractors (management of product returns);
- Our marketing subcontractors (prospecting operations, management of contests, advertising agencies, etc.).
Our Partner Companies
As part of our activity, we may be required to transmit your data to partner companies (e.g. credit broker, etc.) with your agreement.
Public authorities
Finally, Web Blinds may be obliged to communicate your personal data to a third party at the request of the judicial authorities or any administrative authority empowered by law.
Use of data for marketing purposes
The purpose of creating a customer database and processing your personal information is to let you know about services, products and initiatives that may be of interest to you.
Through the implementation of marketing actions in accordance with the regulations in force, we want to improve your experience as a user of our site and provide the most relevant products and services.
Regarding your subscription to advertising communications, you have the option of cancelling your subscription at any time by clicking on the "unsubscribe" link at the end of our newsletters.
Security measures to protect your data
We ensure the absolute security of your personal data through the implementation of reinforced protection aimed at preventing your personal data from being used in an illicit or fraudulent manner.
You will need to provide a copy of two proofs of your identity to access your personal information or to request changes.
All the information communicated to process the payment is encrypted using the Secure Socket Layer (SSL) protocol, so that the payment is made directly to the bank. This data can in no way be detected, intercepted or used by third parties. Web Blinds has no access to these contact details and does not store them on its servers.
How can I see what information you have about me?
It's your right under the UK Data Protection Act to ask for a copy of your information.
We'll need to see two copies of your ID. Valid forms of ID include the following:
- Passport
- Driving licence
- Birth certificate
- Utility bill (from the last three months)
- Current vehicle registration document
- Bank statement (from the last three months)
- Rent book (from the last three months)
To get in touch, email: dpa.officer@web-blinds.com
Or write to:
The Data Protection Officer
Web Blinds
1 Woodborough Road
Nottingham
NG1 3FG
If you wish to make changes to the data we hold, please let us know (using the contact details above) after you have received your copy of your data and we can make alterations or erase the data if appropriate.
Of course, you can only request information regarding yourself and no other person.
Taking care of your personal information is as important to us as it is to you. That's why we take every measure possible to do that carefully and sensitively. This Privacy Notice outlines the way we collect and use your personal information through Web Blinds and its affiliate sites.
