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Privacy policy

Taking care of your personal information is as important to us as it is to you. That's why we take every measure possible to do that carefully and sensitively. This Privacy Notice outlines the way we collect and use your personal information through Web Blinds and its affiliate sites.

Your personal data

Data is defined as "personal" when it relates to natural persons identified directly or indirectly. For example, a person is identified directly when their first and last name appear in a file, a set of data organised in a structured way. Similarly, an individual can be identifiable when a file contains information that indirectly allows him to be identified (e.g. registration number, telephone number, photograph, etc.).

This information is subject to specific legislation relating to the protection of personal data and must be processed and stored in a specific manner.

Web Blinds may be required to collect your surname, first name, addresses, email, telephone numbers, your browsing data, your order history, your preferences and areas of interest, the products you have consulted, elements relating to the monitoring of your order and the history of your exchanges with customer service.

Bank details are not collected. We go through a specialised provider of secure payment services, called Worldpay.

The Data Controller

The personal data collected from you when you use our services is collected, processed and used by Web Blinds whose head office is located at the following address: 1 Woodborough Road, Nottingham, NG1 3FG

Why do we collect your personal data?

We collect your data in order to carry out operations relating to our e-merchant activity (ordering, payment, delivery, invoicing, accounting, customer relationship management, complaint management, communications, etc.).

You will find below the detailed reasons for the processing of your personal data:

Processing carried out on the legal basis of the performance of our contractual obligations

  • Management of the shopping cart and orders;
  • Management of delivery operations;
  • Management of payment transactions;
  • Customer relationship management by phone, chat and email, after-sales service follow-up, product returns and refunds;
  • Management of Distributors of our products;
  • After-Sales Service Management;

Processing carried out on the legal basis of your consent

  • Deposit of cookies to offer content and targeted advertising tailored to your areas of interest, and to improve your experience on the site. (see www.web-blinds.com/cookie-information/)
  • Sending targeted commercial offers by email and on social networks;
  • Organisation of competitions;
  • Sending push notifications.

Processing carried out on the basis of the legitimate interest pursued by Web Blinds

  • Commercial prospecting operation with our customers and professionals for the purpose of advertising our products and services;
  • Fight against fraud when paying for the order and management of outstanding payments after order;
  • Managing product reviews to improve our goods and services;
  • Statistical analyses for the purpose of managing and improving our services;
  • Litigation management.

Sharing of personal data

We assure you that all personal data is treated in accordance with this privacy statement and in accordance with the UK General Data Protection Regulation (GDPR).

As part of our e-commerce activity, some of your personal data collected may be transmitted to:

Our Subcontractors

As part of our activity, we are required to use subcontractors, to whom we transmit your data for the performance of the missions entrusted to them:

  • Our technical subcontractors (hosting, IT supervision);
  • Our logistics subcontractors (order preparation, transport, etc.);
  • Our subcontractors in charge of customer relations (telephone platform, chat, product reviews, satisfaction survey, survey, etc.);
  • Our after-sales service subcontractors (management of product returns);
  • Our marketing subcontractors (prospecting operations, management of contests, advertising agencies, etc.).

Our Partner Companies

As part of our activity, we may be required to transmit your data to partner companies (e.g. credit broker, etc.) with your agreement.

Public authorities

Finally, Web Blinds may be obliged to communicate your personal data to a third party at the request of the judicial authorities or any administrative authority empowered by law.

Use of data for marketing purposes

The purpose of creating a customer database and processing your personal information is to let you know about services, products and initiatives that may be of interest to you.

Through the implementation of marketing actions in accordance with the regulations in force, we want to improve your experience as a user of our site and provide the most relevant products and services.

Regarding your subscription to advertising communications, you have the option of cancelling your subscription at any time by clicking on the "unsubscribe" link at the end of our newsletters.

Security measures to protect your data

We ensure the absolute security of your personal data through the implementation of reinforced protection aimed at preventing your personal data from being used in an illicit or fraudulent manner.

You will need to provide a copy of two proofs of your identity to access your personal information or to request changes.

All the information communicated to process the payment is encrypted using the Secure Socket Layer (SSL) protocol, so that the payment is made directly to the bank. This data can in no way be detected, intercepted or used by third parties. Web Blinds has no access to these contact details and does not store them on its servers.

How can I see what information you have about me?

It's your right under the UK Data Protection Act to ask for a copy of your information.

We'll need to see two copies of your ID. Valid forms of ID include the following:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from the last three months)
  • Current vehicle registration document
  • Bank statement (from the last three months)
  • Rent book (from the last three months)

To get in touch, email: dpa.officer@web-blinds.com

Or write to:

The Data Protection Officer
Web Blinds
1 Woodborough Road

If you wish to make changes to the data we hold, please let us know (using the contact details above) after you have received your copy of your data and we can make alterations or erase the data if appropriate.

Of course, you can only request information regarding yourself and no other person.

Taking care of your personal information is as important to us as it is to you. That's why we take every measure possible to do that carefully and sensitively. This Privacy Notice outlines the way we collect and use your personal information through Web Blinds and its affiliate sites.

5 Star

Would order again!

"Very easy to order, great price and lots of variety. My blinds look much more expensive than paid for and fit like a glove!"

5 Star

Regular customer

We have used this company several times now and never been disappointed with the service ... Blinds are always accurately...

5 Star

good product

"good product, well priced and delivered quickly"

5 Star

Great quality blinds always delivered when expected.

"Just received my 4th blind from web blinds and very happy with all the Roman blinds I have purchased. Great quality, brilliant...

4 Star

"Good Product

will use again","Great product and quality, easy to fit and use. I didn't get an email to say when they would be delivered, other than that. Great"

5 Star

Superb service even during lockdown

"Superb service even during lockdown. Blinds were ordered, made and despatched all within 10 days. Lovely qualify blinds,...

5 Star

Amazing service great price fab quality…

Amazing service great price fab quality highly recommend

5 Star

Very pleased with my blind

"Very pleased with my blind, perfect colour and well made which is why I always order from Web Blinds. The blind was supposed...

5 Star

Absolutely delighted!

I am very pleased with all aspects from the sample through to the blind being fitted. Good quality product at a very competitive...

5 Star

Excllent service blinds great quality…

Excllent service blinds great quality and fit exact.

5 Star

Just as described

"Just as described, easy to fit. Would benefit from end caps to cover the ends of brackets. Delivery quicker than advised."

4 Star

Good delivery time in spite of current climate

"Good quality and timely delivery. Fixing brackets were different to those shown in the fixing instructions, but still easy to fit."

5 Star

Excellent service and great blinds!

Excellent service and great blinds!

4 Star

They look great

"They look great, fit perfectly, and are easy to install. I didn’t get a swatch beforehand to get a sense of the material...

5 Star

Very fast delivery considering the…

Very fast delivery considering the current climate. Operates very well and it fits perfectly from the measurement I gave...

5 Star

Great roller blind

"I ordered a roller blind for the bedroom. The information online from measuring, ordering and fitting was very clear and...

5 Star

Excellent service from web blinds

Excellent service from web blinds . Placed my order no problem only waited a week for my order to arrive . Amazing with...

5 Star

Great quality blinds and quick service!

Great quality blinds and quick service!

5 Star

Good Quality

"Good Quality, Good Price"

5 Star


"Fast, efficient service from ordering to delivery. Top quality products!"

5 Star

"Ordering was easy on line

delivered…","Ordering was easy on line,delivered earlier than they said,and it looks great."

5 Star

Great service and fast delivery

"Great service and fast delivery, would highly recommend :0)"

5 Star

Just as it said in there ad

Just as it said in there ad. First classs service from beginning to end.

5 Star

Fantastic service

Fantastic service. My Roman blind came within 1 week and is beautiful.

5 Star

Have bought many times from Web-blinds

"Have bought many times from Web-blinds, love the products and the speed they arrive, very easy to install we have normal...

3 Star

I always use Web blinds but not sure I…

"I always use Web blinds but not sure I will next time as there were a few things I didnt really like this time. The material...

5 Star

amazing quality and service

"Quick delivery of chosen fabric samples , Kept informed regarding expected delivery date and despatch . Amazed at the quality...

5 Star

Great blinds

"Great blinds, arrived promply and fitted perfectly."

5 Star

Perfect blinds

"I was looking for a blind for my house for weeks looking on the high street and I could not find anything I liked and I...

5 Star

Good quality products

Good quality products. Easy to install and fast delivery. Used them twice now and I will definitely be using them again.

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